Health & Safety

To our customers,

We continue to monitor the COVID-19 situation very closely, and to operate in accordance with all government health and safety advice. As a responsible e-commerce store, we are committed to playing our part in controlling the spread of coronavirus and have taken all necessary measures to ensure our operations are safe, hygienic systems for everyone. The health and safety of our team, customers and the community will always be our first priority.

The size and scale of our team allow us to readily comply with the current social distancing requirements. in addition to the various other rigorous health and hygiene measures we have in place. These include:

• Increased frequency of cleaning in our studio
• Wearing masks and gloves when packing and sending your product
• Delivering product by one of our staff locally
• Increased hygiene and social distance messaging and monitoring studio, including one person per package rule.

We thank you for your support as we continue to work through this together.

XOXO EXIE.

COVID SAFE PLAN

We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.

QR code check-in

Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).

Mandatory face coverings in-store 

Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).

Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use the sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own items

Our team will still be available to assist you with any sizing questions you may have, however they will maintain a 1.5-metre distance to comply with social distancing. 

Training for team members on social distancing and additional hygiene measures

All team members will be required to complete ongoing training courses.

Thank you for playing your part in helping us practice social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

EXIE

We want to assure you that EXIE along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders. 

Our delivery partners are following several hygiene protocols including: 

• Social distancing within processing facilities and during delivery to customers.
• Allocating workers to operational zones within processing facilities and performing daily temperature checks. 
• The use of mandatory face coverings and screens where relevant. 
• Practicing good hygiene and regular cleaning of delivery vehicles. 
• No longer asking for signatures on delivery, to avoid unnecessary contact. 

To keep our delivery drivers and posties safe, please:

• Keep 1.5 meters in distance. 
• If you're experiencing symptoms, please let your postie or driver know.
• Wear a mask where required and practice good hygiene.