How does Click & Collect work?
Click & Collect allows you to order online and then pick it up from your nominated EXIE store! Simply browse the website and find the products you want, then follow the steps below:
- Add your item to the cart
- At checkout select 'Click & Collect'
- Enter your postcode. Nearby stores with the item available will allow you to click 'Select Store'
- Click 'Proceed to Payment' to pay for and complete your order
*Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out.
Our in-store EXIE team will prepare your order and notify you via email when it's ready for pickup. Once you place your Click & Collect, we'll aim to have it ready for same day collection. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).READ FULL ARTICLE
Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our EXIE Team below. The nominee will also be required to show a form of I.D.
When can I pick up my Click & Collect order?
We'll aim to have your EXIE order ready for same day collection.
You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you).
Good to know: If you need to nominate someone other than yourself to collect the order, please give our EXIE Team a heads up. The nominee will also be required to show a form of I.D.READ FULL ARTICLE
Why isn't Click & Collect available for the item I need?
No results when you enter your postcode for Click & Collect?
Only local EXIE stores which have your item in stock will appear available for Click & Collect.
If Click & Collect is unavailable at your local store you can get your EXIE pieces delivered instead! View our Delivery Timeframes here.READ FULL ARTICLE
Can I cancel my Click & Collect order?
Want to cancel your EXIE Click & Collect order? Get in touch with our EXIE Team here and provide us with your order number (starts with EXIAU).READ FULL ARTICLE
Can I return a Click & Collect order?
Changed your mind about your Click & Collect order? You can return it at the store you collected it from. Our general Returns Policy applies.READ FULL ARTICLE