Click & Collect

No results when you enter your postcode for Click & Collect?
Only local stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here. 

Important to note:

• Due to demand, item(s) on sale tend to be limited in stock and therefore, lowers the chance that your local store has it in stock and is available for Click & Collect. 
• Called a store and they have the item in stock but the store is not appearing as an option for Click & Collect online? Our stores have thresholds in place - We recommend getting them delivered instead! 

Our EXIE Team will be able to cancel your Click & Collect order without you having to head into a store. Simply get in touch and provide us with your order number.

We offer Click & Collect to help you minimize your contact in-store. 

VIC Update: This service is only available to fully vaccinated customers. Read more about it here.

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out in your inbox. We also recommend checking your spam/junk mail as it can also land in there. Please wait until you have received this email before going in-store to collect, as heading in ahead of time may mean that our in-store team members have not had a chance to pack your order yet.

To help us process your order quickly in-store, please ensure you bring along the following with you:

1.  Order Confirmation.
2. Personal ID (ie, your driver's license, proof of age or passport).

 Nominated someone else on your behalf? Please contact our EXIE Team beforehand, as we may need to validate all the details and also inform your nominated store.

Changed your mind about your Click & Collect order? You can return it at the store you collected it from. 

Our general Returns Policy applies.

We offer Click & Collect to help you minimize your contact in-store. 

VIC Update: This service is only available to fully vaccinated customers. Read more about it here.

Click & Collect allows you to place an order online and pick it up at your nominated store. It's as easy as that. Simply browse the website and find the products you want, then follow the steps below:

• Select your preferred size and click "Add to Cart" 
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click "View Cart"
• Under the Shipping Options, select "Click & Collect". Enter your postcode and click "Search".
• The closest stores to you with available stock will then be displayed, select your preferred store then click "Buy & Collect In-Store".
• Now, complete the order by entering your personal details and payment information.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order. Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).

Please wait until you have received this email before going in-store to collect.

Need to nominate someone else to pick it up for you?  Please get in touch with our EXIE Team beforehand as we may need to validate the credit card details. The nominee will be required to show a form of I.D at the time of collection.