Order Issues

We know you want your order delivered to you but we want to make sure that it gets to your doorstep safely. 

If the courier believes that it is unsafe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card for you to collect.

We apologise for any inconvenience this may have caused however we don’t want your parcel to end up in the wrong hands.

If you have any enquiries relating to the whereabouts of your parcel, we advise that you contact Australia Post directly on - 13 7678.

Alternatively, you can reach out to the EXIE Team below and we’ll be able to assist you.

We apologise if you have received the incorrect order! 

Please contact our EXIE Team and we will organise a solution for you.

Please have proof of purchase and pictures of what you received (product label & item(s) received) on hand when you reach out.