Shipping Query

Keen to get your EXIE pieces? We've got you covered with our delivery info below.
Please allow up to 2 business days for all online orders to be dispatched.

AUSTRALIA 

Standard Shipping: 

Free for orders over $75 AUD. For orders under $75 AUD, a $7 AUD shipping fee applies. 

The expected delivery time is between 3-6 business days. 

Express Shipping: 

Free for orders over $100 AUD. For orders under $100 AUD, a $10 AUD shipping fee applies. 

The expected delivery time is between 2-4 business days. 

NEW ZEALAND

Express Shipping only: 

A $15 AUD flat rate applies to all orders. 

The expected delivery time is between 5-8 business days. 

INTERNATIONAL 

Express Shipping only: 

A $35 AUD flat rate applies to all orders. 

The expected delivery time is between 5-10 business days. 

Important to note

If your item is required for a special event and is time-sensitive, we recommend purchasing your
chosen garment at least 14 Business Days minimum before your specific event to ensure the safe
and timely arrival of your order.

Responsibility for incorrect address is at the customer's expense. We aim to deliver within the time
as indicated above, at the time of your order, but we cannot guarantee this for circumstances out of
our control with Australia Post. You are required to sign for the delivery of your item. You agree to
inspect the Product for any obvious faults, defects, or damage before you sign for delivery. You must
take care when opening the Product so as not to damage it.

All orders are lodged through Australia Post. 

For New Zealand and International Orders

EXIE Group Pty Ltd will not take responsibility for any duties or taxes which may be applied by
customs.
The above delivery times are provided as estimated. Under no circumstances are these delivery
times guaranteed.
In the rare occurrence your parcel does not arrive on time due to a delay with our shipping carrier
Australia Post or your item is delivered to the incorrect address, or your item is stolen from your
property; EXIE Group Pty Ltd will endeavour to assist wherever possible, however EXIE Group Pty Ltd
holds no financial responsibility for this item.
EXIE Group Pty Ltd highly recommends purchasing 'Signature On Delivery' to secure the safe delivery
of your order.
We always endeavour to provide the best shipment times possible. If an error occurs please contact
Australia Post immediately.

Here at EXIE, we believe people and the planet matter. It's cool to be kind.

That's why we seek to eliminate waste at every step in the supply chain. Along with our recycled fabrics, we're proud to use 100% biodegradable packaging. 

Our garments are packed in stylish, reusable zip-lock bags that are made from biodegradable EVA.

We then deliver these in 100% biodegradable, home compostable shipping mailers that are made from 70-80% PBAT (a copolymer that is completely biodegradable) and 20-30% PLA (a fancy way of saying cornstarch). No nasty plastics here! 

The mailers also have a second adhesive strip so you can reuse the mailer to return an item if you need or send a present to a friend. 

What does this mean? 

It means that if you don't reuse your packaging, you can pop it in the compost! (Btw, they can't go in the recycling bin.) 

Want to learn more? Hero Packaging explains here. 

AUSTRALIA

FREE SHIPPING on orders over $75

FREE EXPRESS SHIPPING on orders over $100

Orders below $75: $7 flat fee for standard shipping, $10 fee for express shipping 

NEW ZEALAND

FLAT RATE EXPRESS SHIPPING $15 AUD

INTERNATIONAL

FLAT RATE EXPRESS SHIPPING $35 AUD

Please allow up to 2 business days for all online orders to be dispatched.

Once your order has left our warehouse, you'll receive an email from EXIE with your tracking number. 

Please note that it may take 24 hours for your tracking number to show info!

Once your order has been placed it can't be adjusted.