Shipping Query
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How long does delivery take?
Keen to get your new EXIE pieces? All orders are shipped using Express StarTrack delivery.
LOCATION DELIVERY TIME Australian Metropolitan 1-3 Business Days Australian Rural 4-7 Business Days
* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of EXIE.
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How much does delivery cost?
Delivery with Australia
SPEND SHIPPING COST DELIVERY SERVICE Over $75 FREE StarTrack Express Under $75 $10 StarTrack Express
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How do I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. If you haven't received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse.
Please note: It can take up to 48 hours for the tracking number to become available on the couriers website.
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Where do you deliver?
EXIE delivers Australia wide. Unfortunately, we do not offer international shipping.
Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands.
Delivery can be made to any of the below locations:
- Residential Address
- Business Address
- Parcel Locker
- PO Box
- Parcel Collect
If you would like to double-check delivery to your location, please get in contact with our EXIE Team below.
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Is your packaging sustainable?
Here at EXIE, we believe people and the planet matter. It's cool to be kind.
That's why we seek to eliminate waste at every step in the supply chain. Along with our recycled fabrics, we're proud to use 100% biodegradable packaging.
Our garments are packed in stylish, reusable zip-lock bags that are made from biodegradable EVA.
We then deliver these in 100% biodegradable, home compostable shipping mailers that are made from 70-80% PBAT (a copolymer that is completely biodegradable) and 20-30% PLA (a fancy way of saying cornstarch). No nasty plastics here!
The mailers also have a second adhesive strip so you can reuse the mailer to return an item if you need or send a present to a friend.
What does this mean?
It means that if you don't reuse your packaging, you can pop it in the compost! (Btw, they can't go in the recycling bin.)
Want to learn more? Hero Packaging explains here.
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