What is your returns & exchanges policy?
For any reason you are not happy with your EXIE purchase, you can return your items if they match
our return criteria below and are returned to us within 30 days from delivery with proof of purchase.
- The item is unused and in its original condition
- The item is in their original packaging, unworn, unwashed, and with all original tags attached
- Hygiene stickers on swimwear must remain in place
- Underwear & bodysuits cannot be returned due to hygiene reasons.
We're happy to accept returns of sale items provided the item meets our return conditions above.
RETURN TO STORE
Whether you shopped online or in-store, you can return your item at any EXIE store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator HERE.
If you would like to return an online purchase via post, click HERE to start the return process via our Returns Portal. Follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Click HERE for more information on how to book your online return.
COST OF RETURNS
The returns shipping fee is $10. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person.
All online orders returned to our online warehouse will be issued a refund only. We do not offer online exchanges. If you'd like to exchange, please place a new order and return your existing item for a refund. Alternatively, you can visit our store for an exchange, provided you have met our return conditions.
Please read about our Faulty Assessment process here before submitting a request through our Returns Portal.