VIC COVID-19 Information
An update on our Victorian stores
To our Victorian customers. We're pleased to let you know that following the easing of restrictions, our stores are open as of the 29th of October. We look forward to welcoming you back in-store. Please check your local store for trading hours.READ FULL ARTICLE
How are you proving your teams are vaccinated?
To protect the health and safety of all team members and customers and in line with VIC regulations, all team members have provided proof of at least one dose of a COVID-19 vaccination – or in some cases, proof of medical exemption before returning to work. All team members will be required to have their second dose as per the VIC Government guidelines.READ FULL ARTICLE
Do customers need to be vaccinated to shop in-store or pick up a Click & Collect order?
To meet government requirements and regulations, we have updated our safety measures to make sure your shopping experience is safe and enjoyable.
When shopping in-store or picking up a Click & Collect order:
> Please provide proof of full vaccination or a valid medical exemption upon entry.
> Check-in via the QR Code with your smartphone. If you don’t have a smartphone, our team will manually collect your details at the door.
We look forward to seeing you in-store.
You can read more about the vaccination policy at the VIC Government website here.READ FULL ARTICLE
How can I return an item in-store if I'm not fully vaccinated?
We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. Victorian customers are required to be fully vaccinated and show proof in order to enter. Alternatively, you can return your items to our warehouse.
We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. Victorian customers are required to be fully vaccinated and show proof in order to enter.READ FULL ARTICLE
Health & Safety
In-store COVID Safe Plan
COVID SAFE PLAN
We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.
1. Entry only allowed for fully vaccinated customers with an approved COVID-19 vaccine (VIC only at this stage)
Persons aged 16 years and over will only be permitted to enter our stores if they are fully vaccinated or have a medical exemption. You will be required to show proof of COVID-19 vaccination upon entry. There are several options to access and show proof of COVID-19 vaccination, including:
- COVID-19 Digital Certificate: this can be accessed through the Express Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar for ease of access
- A printed version of the COVID-19 digital certificate or immunisation history statement (also available through myGov)
- COVID-19 digital certificates can also be added to a Service VIC app and shared as part of a QR check-in. Visit vic.gov.au for detail.
For people without a Medicare Card:
- Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive
- Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov
- An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.
For people without a smartphone or online access:
A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.
For people with a medical exemption:
If you have a medical reason for not receiving the COVID-19 vaccination, speak to your medical practitioner about getting your medical contraindication added to your immunisation history.
You can read more about the vaccination policy at the NSW Government website here.
You can read more about the vaccination policy at the VIC Government website here.
Penalties may apply for making or presenting a fake form of proof of vaccination. We also reserve the right to refuse entry for those who don’t follow government guidelines.
2. Mandatory QR code check-in
Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).
3. Mandatory face coverings in-store
Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).
4. Click & Collect
We offer Click & Collect to help you minimize your contact in-store.
VIC Update: This service is only available to fully vaccinated customers. Read more about it here.
Please see below for your state's Click & Collect service:
State Click & Collect Service VIC Standard Click & Collect
5. Introduce a limit to the number of customers in-store at any given time
Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in
6. Maintain 1.5 metres apart from each other where possible
Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
7. Use EFTPOS/Paywave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
8. Use the sanitisation station upon entering the store
Hand sanitiser will be available for all customers upon entry.
9. Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
10. Remove and put on your own items
Our team will still be available to assist you with any sizing questions you may have, however they will maintain a 1.5-metre distance to comply with social distancing.
11. Training for team members on social distancing and additional hygiene measures
All team members will be required to complete ongoing training courses.
Thank you for playing your part in helping us practice social distancing. We appreciate your continued support as we work through this together.
We hope to see you in-store or online soon.READ FULL ARTICLE
What happens if someone has COVID-19 in store?
We are following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus. In the occasion of COVID-19 in store, we will take all precautionary and immediate steps required, including store closure and deep cleaning, and team member quarantining, dependent upon the advice received from the appropriate authorities.READ FULL ARTICLE
How do I know what size I am?
Each item online will have the applicable size guide listed on the same page. As sizes can vary from brand to brand, please check the size guide on each product before adding it to your cart.
If you need help with this, feel free to reach out to our EXIE Team below.READ FULL ARTICLE
What is your size guide?
Our exclusive designs flatter all shapes and sizes while giving you the confidence to face any punch
Please use the Size Guide as an estimate as to what size to purchase, as we use a premium mix of
materials, sizes may vary for individual items.
If you require further sizing information our Customer Experience team are more than happy to assist
Please refer to the individual item sizing notes. Items are marked with AUS sizing labels.READ FULL ARTICLE
Apparel Care and Product Advice
How can I follow EXIE on social media?
Follow us at EXIE through the following social media channels:READ FULL ARTICLE
What is your Off-Duty Collection?
Warm up and cool down in our Off-Duty gear, constructed with supple fabrics for enhanced breathability.
Comfortable and durable, the Off-Duty Collection is defined by the relaxed fit that's dynamic enough to wear from the gym to brunch and then onto the airport.
Teaming our off-duty range with our active sets creates a stand-out combo for those who aren't afraid to be a little different.READ FULL ARTICLE
What is your Seamless Collection?
Our Seamless Collection is designed to deliver support during your workouts while maintaining a stunning aesthetic.
The seamless fitted active tops and bottoms are constructed from flawless fabrics that contour to the body, creating fully functional and shape-enhancing sportswear.
The Seamless Collection is everything performance, everything aesthetics, and everything you've been waiting for.
Shop the collection here.READ FULL ARTICLE
Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact email@example.com.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.
Thanks again for expressing your interest.READ FULL ARTICLE
Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.
Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.READ FULL ARTICLE
Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.READ FULL ARTICLE
We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.
What initiatives is EXIE working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
READ FULL ARTICLE
We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.
Does EXIE use child labour?
At EXIE, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.READ FULL ARTICLE
This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.
Where do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the EXIE standard.READ FULL ARTICLE
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.