Absolutely! If you've ordered online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below.
- The item was purchased in the last 30 days
- The item is unworn and in its original condition
- The item is in its original, undamaged packaging with all original tags attached
- Hygiene stickers on swimwear must remain in place
- Underwear & bodysuits cannot be returned due to hygiene reasons.
What do I need to bring in-store?
- The item you wish to return
- Proof of purchase - this can be your email order confirmation, order number (EXIAU..) or bank statement
- If you shopped online with card, please bring the same card in-store so that we can process a refund
Can I return my item to any EXIE store?
Yes, you can visit any of our EXIE stores here to return an item.
What if I payed with Afterpay or PayPal?
You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information.
Will my shipping fee be refunded on return?
Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.