COVID SAFE PLAN
We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.
1. Entry only allowed for fully vaccinated customers with an approved COVID-19 vaccine (VIC only at this stage)
Persons aged 16 years and over will only be permitted to enter our stores if they are fully vaccinated or have a medical exemption. You will be required to show proof of COVID-19 vaccination upon entry. There are several options to access and show proof of COVID-19 vaccination, including:
- COVID-19 Digital Certificate: this can be accessed through the Express Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar for ease of access
- A printed version of the COVID-19 digital certificate or immunisation history statement (also available through myGov)
- COVID-19 digital certificates can also be added to a Service VIC app and shared as part of a QR check-in. Visit vic.gov.au for detail.
For people without a Medicare Card:
- Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive
- Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov
- An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.
For people without a smartphone or online access:
A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.
For people with a medical exemption:
If you have a medical reason for not receiving the COVID-19 vaccination, speak to your medical practitioner about getting your medical contraindication added to your immunisation history.
You can read more about the vaccination policy at the NSW Government website here.
You can read more about the vaccination policy at the VIC Government website here.
Penalties may apply for making or presenting a fake form of proof of vaccination. We also reserve the right to refuse entry for those who don’t follow government guidelines.
2. Mandatory QR code check-in
Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).
3. Mandatory face coverings in-store
Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).
4. Click & Collect
We offer Click & Collect to help you minimize your contact in-store.
VIC Update: This service is only available to fully vaccinated customers. Read more about it here.
Please see below for your state's Click & Collect service:
| State | Click & Collect Service |
| VIC | Standard Click & Collect |
5. Introduce a limit to the number of customers in-store at any given time
Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in
6. Maintain 1.5 metres apart from each other where possible
Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
7. Use EFTPOS/Paywave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
8. Use the sanitisation station upon entering the store
Hand sanitiser will be available for all customers upon entry.
9. Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
10. Remove and put on your own items
Our team will still be available to assist you with any sizing questions you may have, however they will maintain a 1.5-metre distance to comply with social distancing.
11. Training for team members on social distancing and additional hygiene measures
All team members will be required to complete ongoing training courses.
Thank you for playing your part in helping us practice social distancing. We appreciate your continued support as we work through this together.
We hope to see you in-store or online soon.
EXIE