For any reason you are not happy with your EXIE purchase, you can return your items if they match
our return criteria below and are returned to us within 30 days from delivery.
- The item is unused and in its original condition
- The item is in their original packaging, unworn, unwashed, and with all original tags attached
- Hygiene stickers on swimwear must remain in place
- Underwear & bodysuits cannot be returned due to hygiene reasons.
Full Price & Markdown Items
30 Days from Delivery
No Exchanges / Refund Available
Please follow the link here to organise your online return.
COST OF RETURNS
The returns shipping fee is $10. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
All online orders returned to our online warehouse will be issued a refund only. We do not offer online exchanges. If you'd like to exchange, please place a new order and return your existing item for a refund.
IMPORTANT TO NOTE
All returns are at the expense of the customer. EXIE Pty Ltd is not liable for the loss of garments
being returned. EXIE Pty Ltd encourages customers to return item(s) via registered or traceable
postal services and to take note of the tracking number and have it scanned in at your local Post
Garments returned to EXIE endure a full quality control procedure and checklist before being
approved for exchange or store credit note. Any garments returned to us with stains (makeup, fake
tan, any other markings or stains), or garments that have been dry cleaned or damaged in any way,
cannot be returned or exchanged. Garments that have a strong odour of perfume, washing powder
or are similarly impregnated will not be accepted. EXIE Pty Ltd reserves the right to deny a
credit note or exchange if health and safety standards are not met.
EXIE Pty Ltd reserves the right to change the terms and conditions and shipping costs at any given