To our customers, we're all in this together. Click here for more information on how we’ve created a safe shopping experience.
FREQUENTLY ASKED QUESTIONS
To our customers,
We continue to monitor the COVID-19 situation very closely, and to operate in accordance with all government health and safety advice. As a responsible e-commerce store, we are committed to playing our part in controlling the spread of coronavirus and have taken all necessary measures to ensure our operations are safe, hygienic systems for everyone. The health and safety of our team, customers and the community will always be our first priority.
The size and scale of our team allow us to readily comply with the current social distancing requirements. in addition to the various other rigorous health and hygiene measures we have in place. These include:
- Increased frequency of cleaning in our studio
- Wearing masks and gloves when packing and sending your product
- Delivering product by one of our staff locally
- Increased hygiene and social distance messaging and monitoring studio, including one person per package rule.
We thank you for your support as we continue to work through this together.READ FULL ARTICLE
How long does delivery take?
Keen to get your EXIE pieces? We've got you covered with our delivery info below.
Please allow up to 2 business days for all online orders to be dispatched.
Free for orders over $75 AUD. For orders under $75 AUD, a $7 AUD shipping fee applies.
The expected delivery time is between 3-6 business days.
Free for orders over $100 AUD. For orders under $100 AUD, a $10 AUD shipping fee applies.
The expected delivery time is between 2-4 business days.
Express Shipping only:
A $15 AUD flat rate applies to all orders.
The expected delivery time is between 5-8 business days.
Express Shipping only:
A $35 AUD flat rate applies to all orders.
The expected delivery time is between 5-10 business days.
Important to note
If your item is required for a special event and is time-sensitive, we recommend purchasing your
chosen garment at least 14 Business Days minimum before your specific event to ensure the safe
and timely arrival of your order.
Responsibility for incorrect address is at the customer's expense. We aim to deliver within the time
as indicated above, at the time of your order, but we cannot guarantee this for circumstances out of
our control with Australia Post. You are required to sign for the delivery of your item. You agree to
inspect the Product for any obvious faults, defects, or damage before you sign for delivery. You must
take care when opening the Product so as not to damage it.
All orders are lodged through Australia Post.
For New Zealand and International Orders
EXIE Group Pty Ltd will not take responsibility for any duties or taxes which may be applied byREAD FULL ARTICLE
The above delivery times are provided as estimated. Under no circumstances are these delivery
In the rare occurrence your parcel does not arrive on time due to a delay with our shipping carrier
Australia Post or your item is delivered to the incorrect address, or your item is stolen from your
property; EXIE Group Pty Ltd will endeavour to assist wherever possible, however EXIE Group Pty Ltd
holds no financial responsibility for this item.
EXIE Group Pty Ltd highly recommends purchasing 'Signature On Delivery' to secure the safe delivery
of your order.
We always endeavour to provide the best shipment times possible. If an error occurs please contact
Australia Post immediately.
Is your packaging sustainable?
Here at EXIE, we believe people and the planet matter. It's cool to be kind.
That's why we seek to eliminate waste at every step in the supply chain. Along with our recycled fabrics, we're proud to use 100% biodegradable packaging.
Our garments are packed in stylish, reusable zip-lock bags that are made from biodegradable EVA.
We then deliver these in 100% biodegradable, home compostable shipping mailers that are made from 70-80% PBAT (a copolymer that is completely biodegradable) and 20-30% PLA (a fancy way of saying cornstarch). No nasty plastics here!
The mailers also have a second adhesive strip so you can reuse the mailer to return an item if you need or send a present to a friend.
What does this mean?
It means that if you don't reuse your packaging, you can pop it in the compost! (Btw, they can't go in the recycling bin.)
Want to learn more? Hero Packaging explains here.READ FULL ARTICLE
What is your latest Returns & Exchanges Policy for online purchases?
For any reason you are not happy with your EXIE purchase, you can return your items if they match
our return criteria below and are returned to us within 30 days from delivery for full price items, and
14 days for markdown items. We will provide a full refund for any full-priced item(s). For markdown item(s), we can only provide store credit or an exchange. End of season sale and final sale items cannot be returned unless deemed faulty.
- The item is unused and in its original condition
- The item is in their original packaging, unworn, unwashed, and with all original tags attached
- Hygiene stickers on swimwear must remain in place
- Underwear & bodysuits cannot be returned due to hygiene reasons.
30 Days from Delivery
Exchange/Credit Note/Refund Available
14 Days from Delivery
Exchange/Credit Note Available
End of Season Sale / Sale Item
Not Eligible Unless Faulty
Please follow the link here to organise your online return.
Store credit notes are valid for 12 months from the date of issue. Store credit notes will be to the
value of your purchase, less the shipping fee involved. Credit notes can be used for markdown items but cannot be used in conjunction with discount codes.
To exchange for the correct size, please contact the EXIE Team to ensure the size you would like is in stock. One of our team members will help you process the exchange and send a new size to you without you having to do it through our website. You will need to cover the expense of your return, but we will happily send out your exchanged item free of charge.
IMPORTANT TO NOTE
All returns are at the expense of the customer. EXIE Pty Ltd is not liable for the loss of garments
being returned. EXIE Pty Ltd encourages customers to return item(s) via registered or traceable
postal services and to take note of the tracking number and have it scanned in at your local Post
Garments returned to EXIE endure a full quality control procedure and checklist before being
approved for exchange or store credit note. Any garments returned to us with stains (makeup, fake
tan, any other markings or stains), or garments that have been dry cleaned or damaged in any way,
cannot be returned or exchanged. Garments that have a strong odour of perfume, washing powder
or are similarly impregnated will not be accepted. EXIE Pty Ltd reserves the right to deny a
credit note or exchange if health and safety standards are not met.
EXIE Pty Ltd reserves the right to change the terms and conditions and shipping costs at any givenREAD FULL ARTICLE
How do I book a return?
Please view our Online Returns Policy before organising a return.
ONLINE RETURN INSTRUCTIONS
How do I create an online account?
If you would like to create an account, simply head over to this link to do so.
You will be directed to enter the information required to create your customer account.
Once you've entered your details, hit 'Create'. You'll be sent an email to your nominated email address to verify your details.
Good to know: It's best to do this before you place your order so you can check back in with your order by simply logging in.READ FULL ARTICLE